Service Terms & Conditions

Terms & Conditions of Service

• Warranty Coverage: Repairs are covered under Apple’s One Year Limited Warranty when product hardware fails due

to issues with materials or workmanship within one (1) year of the product purchase date. Hardware failures due to

customer abuse, misuse, software related issues, accidents, liquid contact, unauthorized modifications, or use with

third-party software and other exclusions described in Apple’s One Year Limited Warranty are not covered by Apple.

(Details: https://www.apple.com/legal/warranty/)

• Exclusions and Limitations: The Apple Limited Warranty applies only to Apple-branded hardware products and

accessories. Does not cover software, even if sold or packaged with Apple devices, Customer requests for technical

assistance with software, configuration, installation, system connectivity, etc., Damage or issues caused by 3rd party

peripherals or parts are not covered.

• Consumable components(Such as battery) have depleted over time are not covered. Once a battery experiences a

certain number of discharge cycles, its chemical components fully deplete, and the battery fails to hold a charge.

This result is normal and does not indicate a defect in the battery. Only batteries that fail due to defects during the

warranty.

• Cosmetic damage, including but not limited to scratches, dents, discoloration, or cracked plastic on ports. Damage

caused by operating the device outside of Apple’s published guidelines, such as in extreme temperatures or with

incompatible power sources. Repairs or modifications performed by anyone other than AASP. Products that have

been modified, or whose original functionality has been altered without Apple’s written approval. Damage due to

normal wear and tear. Devices with missing, altered, or defaced serial numbers, which cannot be verified.

• Repair Turnaround Time: Inspection Time: 1–3 business days (excluding public holidays). Same-Day Repairs: Subject

to part availability. Component Replacement: Typically 2–15 business days.(The expected repair turnaround time

depends on parts availability from Apple. If the required part is not available, the repair time may exceed the

durations mentioned above.)

• Cross-Border Products: Devices purchased outside Bahrain may have functionality differences (e.g., LTE bands,

FaceTime, Dual SIM support) after replacement. Some cross-border models may not be eligible for repair per Apple’s

global policy. Customers are advised to visit the country of purchase or an Apple Retail Store in such cases.

• Repair Parts Warranty -Replaced parts or products provided by iMachines: Carry either the original product’s

remaining warranty or 90 days, whichever is longer. Are Apple-certified and genuine. For liquid or accidental damage,

a 90-day parts-only warranty applies for manufacturing defects. Subsequent issues may require re-inspection and

may incur service charges. Once a replacement or refund is issued, the replaced or refunded item becomes the

property of iMachines, and the replacement item becomes the customer's property. For repairs related to liquid or

accidental damage, only the replaced parts will carry a 90-day limited warranty, covering manufacturing defects only.

If the device develops further issues due to the ongoing effects of previous damage (e.g., corrosion from liquid

exposure), it must be re-evaluated, and a diagnostic fee or service charge may apply. All services whether under

warranty or out of warranty will be provided strictly in accordance with Apple’s official service guidelines and

eligibility policies.

• On occasion, Apple may be unable to fulfill Service Products identical to the original that needs replacing. In that

event, Apple may fulfill the request by providing a replacement Service Product of equal or greater functionality to

the original part.

• Service Options: For iPhone repairs, Same Unit Repair (SUR) is the standard service approach. This means the

device will be repaired by replacing specific faulty components, rather than replacing the entire unit. A Whole Unit

Replacement (WUR) will only be carried out if a same unit repair is not eligible. For some product categories such as

iPad, Apple Watch, Apple Pencil, and others Whole Unit Replacement is the only available service option, in

accordance with Apple’s official service policies. Once the device is submitted for repair and confirmed to be eligible

for Apple warranty service, the repair will proceed in accordance with Apple’s guidelines either as a Same Unit

Repair or a Whole Unit Replacement, depending on the case. Requests to delay or postpone the repair based on

customer preference cannot be accommodated.

• Customer Responsibilities: Before Service: Turn Off “Find My”: Apple requires "Find My iPhone/iPad/Mac" to be

disabled before service. Repairs cannot proceed if it's still on. Proof of Purchase: The customer may be asked to

provide a valid purchase receipt to confirm ownership or warranty status. Backup Your Data: Make sure to back up

your data (photos, apps, files, settings). iMachines is not responsible for any data, software, Custom settings loss.

Remove Personal Info: Delete or secure any personal or sensitive information. Remove Accessories: Take off screen

protectors, covers, stickers, or third-party accessories. iMachines is not responsible for these items. During Service:

Repairs may require erasing or replacing parts, and data could be lost. Devices may be opened as part of the

diagnostic or repair process. Cosmetic condition may change due to pre-existing damage. After Service: Your device

will be returned with its factory software(Updated) setup. You are responsible for restoring your own data, apps, and

content. Data recovery or reinstallation is not part of the service. iMachines will make every effort to repair your

product as per Apple’s service guidelines. Customer passwords should be cleared by the customer in advance; We

do not ask the customer for their passwords.

• iMachines Is Not Liable For: Data Loss: Any personal data lost during inspection, repair, or data transfer, even when

using an external drive. Accessories: Damage or loss of covers, protectors, stickers, or other user-installed

accessories. Hidden Damage: conditions like internal cracks, Minor Scratches, liquid damage, or pressure marks

found during inspection. Condition After Rejection: If repair is declined for liquid or accidental damage, the device

may be returned in a different condition without liability. Unauthorized Repairs: Damage caused by previous

unauthorized repairs or modifications. Additional charges may apply, even under warranty. If declined, the un

repaired device will be returned as-is. Business or Financial Loss: iMachines is not liable for any financial loss, lost

profits, business interruption, or loss of reputation during the service process.

• Inspection & Repair Charges: Diagnostics Fee: Accessories BHD 1.1 to 6, iOS Devices BHD11, Mac and others BHD

22 If liquid damage or unauthorized repairs are discovered, fee may increase to BHD44. Confirmed Orders: 50% of

the quotation is required in advance. No cancellation or refund once repair is initiated. No Trouble Found (NTF): The

device passes all diagnostics, and no hardware issues found/Unable to replicate the issue in the service Lab, The

issue is related to software, settings, or user error, and no hardware repair is needed. (e.g., app conflicts, iOS

corruption, user-installed apps) iOS reinstall, macOS restore, system configuration, or third-party app issues.

Modifications or Tampering: If the issue is caused by unauthorized software, jailbreaking, or non-Apple

modifications. The customer Declines Repair: If an issue is found (whether covered or not), but the customer

chooses not to proceed with the repair.

• Claims Limitation: Devices not collected: Devices not collected within 30 days of repair completion (Notified by

email), or 90 days from the check-in date on the Service Receipt, will be considered abandoned. After this period, the

device will become the property of iMachines and will be disposed of or repurposed without further notice.

• Personal Information and Consent: The following requested personal information (name, address, telephone number,

and email address) is necessary to proceed with the request for service. If service is requested pursuant to a third-

party service obligation, such information will be transferred to the third party for verification and quality purposes,

including confirming the service transaction and submitting a customer survey. By signing below you consent to this

transfer and the use by the third party for this purpose. All official communication will be sent to the email address

provided during check-in. To collect your repaired or non Repaired devices, you must present a copy of the Service

Order Form.(Hard copy- Original)

• Acknowledgment: By approving the Service Repair Order: You agree to all Terms and Conditions stated above. You

accept responsibility for any diagnostic or service charges if the device is found to have no issues, is ineligible for

warranty repair, or not repairable. You acknowledge that iMachines is not responsible for any price changes resulting

from VAT adjustments or other regulatory changes issued by the National Bureau for Revenue (NBR) in Bahrain.

• Customer Declaration: By submitting your device for service, you confirm that you have read, understood, and

agreed to these Terms and Conditions, as well as those printed on the back of the service form. You also confirm

that all personal information provided is accurate and complete. Furthermore, you agree to pay all applicable

charges for diagnostic and repair services as outlined above and in the service order form.

شروط وأحكام آي ماشينز للخدمات:

تغطية الضمان: ﺗُﻄﻰ اﻹﺻﻼﺣﺎت ﺿﻤﻦ ﺿﻤﺎن آﻞ اﻟﻤﺪود ﻟﻤﺪة ﺳﻨﺔ واﺣة ﻋﺪﻣﺎ ﻔﺸﻞ اﻟﺠﮭﺎز ﺴﺒﯿب ﻓﻲ اﻟﻤﻮاد أو

اﻟﺘﺼﻨﯿﻊ ﺧﻼل ﺳﻨﺔ واﺪة ﻣﻦ ﺗﺎرﯾ ﺷﺮاء اﻤﻨﺘ. وﻻﺗﺸﻤﻞ اﺘﻐﻄﯿﺔ اﻷﻋﻄﺎل اﻨﺎﺗﺠﺔ ﻋﻦ ﺳﻮء اﺘﺨﺪام اﻟﻌﻤﯿﻞ، أو اﻹھﻤﺎل، أو اﻟﻤﺸﺎﻛﻞ

اﻟﻤﺘﻌﻠﻘ ﺑﺎﻟﺒﺮﻣﯿﺎت، أو اﻟﺤﻮادث، أو ﻼﻣﺔ اﻟﻮاﺋﻞ، أو اﺘﻌﺪﯾﻼت ﻏﯿاﻟﻤﺼﺮح ﺑﮭ، أو اﺳﺘﺪاﻣﺒﺮاﻣﺞ ﻣﻦ ﺟﮭﺎت ﺧﺎرﺟﯿﺔ، ﺑﺎﻹﺿﺎﻓﺔ

إﻟﻰ اﻻﺳﺘﺜﻨﺎءات اﻷﺧﺮى اﻟﻤﻮﺿﺤﺔ ﻲ ﺿﻤﺎن آاﻟﻤﺤﺪود ﻟﻤﺪة ﻨﺔ. )ﻟﻠﻤﺰﯾﺪ ﻦ اﺘﻔﺎﺻﯿﻞ: /https://www.apple.com/legal

(./warranty

• الاستثناءات والقيود: ﯾﺸﻞ ﺿﻤن آﺑ اﻟﻤﺤﺪود ﻓﻘ ﻣﻨﺘﺠﺎت اﻷﺟﮭﺰة واﻛﺴﺴﻮارات اﻟﻲ ﺗﺤﻞ ﻋﻼ آﺑﻞ اﻟﺘﺠﺎرﯾﺔ. ﻻ ﯾﺸ

اﻟﺒﺮﺠﯿﺎت، ﺣﺘ ﻟﻮ ﺗﻢ ﯿﻌﺎ أو ﻌﺒﺘﮭ ﻣﻊ أﺟﮭﺰة آﺑﻞ.

ﺸﻤﻞ أﯾﺎً طت اﻟﻌﻤﻼء ﻟﻠﺼﻮل ﻋﺴﺎﻋﺪة ﻓﻨﯿﺔ ﺗﺘﻌﻠﻖ ﺎﻟﺒﺮﻣﺠﯿﺎت، اﻟﺘﮭﯿﺌ، اﻟﺜﺒﯿﺖ، أو اﺼﺎل اﻟﻈﺎم. ﻛﺎ ﻻ ﯾﻲ اﻷﺿﺮار أو

اﻟﻤﺸﻜت اﻟﻨﺎﺟﺔ ﻋﺤﻘﺎت أوﻊ ﻏﯿﺎرطف ﺛﺎﻟﺚ.

• اﻟﻤﻜﻮﻧت اﻟﻘﺑﻠﺔ ﻟﻼﺳﺘﻼك )ﻣﻞ اﻟﺒﻄﺎرﯾﺔ( اﺘﻲ ﺗﺴﺘ ﻣﻊ ﻣور اﻮﻗ ﻻ ﯾﺸﻤﮭﺎ اﻤﺎن. ﯾﻌﺘﺮ ﺗھﻮر اﻟﺒﻄرﯾﺔ ﻧﺘﯿﺔ اﻻﺳﺘﺨﺪام

أﻣﺮًا طﺒﯿﻌﯿًﺎ ﺎ ﻟﻢ ﻜﻦ ﺎﺗﺎً ﻋﯿﺐ ﻌﻲ.

اﻷﺿﺮار اﻟﺨرﺟﯿﺔ، ﺑﻤ ﻓﻲ ذﻟﻚ ﻋﻠﻰ ﺳﺒﯿﻞ اﻟﺜﺎل ﻻ اﻟﺤﺼ اﻟﺨﺪوش، اﻻﻧﺤءات، ﺗﻐﯿﺮ اﻟﻮن، أو ﺸﻘ اﻟﻼﺳﺘﯿﻚ ﺣﻮل اﻟﻤﻨﺎﻓﺬ.

اﻷﺿﺮار اﻟﻨﺗﺠﺔ ﻋﻦ اﺳﺘﺪام اﻟﺠﮭﺎز ﺧﺎرج ارﺷﺎداﺗﻟﻤﻨﻮرة آﺑﻞ، ﻣﺜﻞ اﻟﺘﻌﺮض ﻟرﺟﺎت ﺣﺮارة ﺼﻮى أو اﺳﺘﺪام ﻣﺼﺎدر طﺎﻗﺔ

ﻏﯿﺮ ﺘﻮاﻓﻘﺔ. اﻹﻼﺣت أو اﻟﺘﻌﺪﯾﻼت اﻟﺘﻲ ﯾﻘﻮم ﮭﺎ أي ﺷﺨ ﻏﯿﺮ ﻣﺰود ﺧﺪﻣ ﻣﻌﻤﺪ ﻣﻦ آﺑﻞ)AASP(. اﻟﻤﻨﺘﺠﺎت اﻟﻲ ﺗﻢ ﺗﻌﺪﯾﻠﮭﺎ أو اﻟﺘﻲ

ﺗﻐﯿﺮت وظﺎﺋﻔﮭﺎ اﻷﺻﻠﯿﺔ دوناﻓﻘﺔ ﺧﯿﺔ ﻣﻦ آﺑ. اﻟﺘﻠﻒ اﻟﺎﺗ ﻋﻦ اﻻﺘﮭﻼك أو اﻻﺘﺨام اﻌﺎدي ﻣ ﻣﺮور اﻟﻮﻗ. اﻷﺟﮭﺰة اﻟﺘﻲ

ﺤﺘﻮﯾﻠﻰ أرﻗم ﺗﺴﺴﻠﯿﺔ ﻣﻔﻘدة أو ﻣﻌﻟﺔ أو ﻣﺸﻮھﺔ وﻻ ﯾﻤﻦ اﻟﺘﻘﻖ ﻣﻨﮭﺎ.

• مدة الإصلاح: ﻓﺤﺺ أوﻟﻲ: ﻣﻦ 1 إﻟﻰ 3 أﺎم ﻋﻤ)ﺑﺎﺳﺘﺜﻨﺎء اﻟﻌﻄ اﻟﺮﺳﻤﯿﺔ(. اﻹﻼح ﻓ ﻔﺲ اﯿﻮم: ﺣﺴﺐ ﻮﻓﺮ اﻟﻘﻄﻊ. اﺳﺘﺒﺪال

اﻟﻤﻜﻧﺎت:دةً ل 2 إﻟﻰ 14 ﯾﻮم ﻋﻤﻞ.

• منتجات من خارج البحرين: ﻗﺪ ﺘﻠﻒ وظﺎﻒ اﻷﮭﺰة اﻟﺘﻲ ﺮاؤھ ﻣﻦ ﺧﺎرج اﻟﺒﺮﯾﻦ )ﺜﻞ ﻄﺎﻗﺎت LTE، ﻓﯿﺲ ﺗﺎﯾﻢ، د

اﻟﺮﯾﺤﺔ اﻤﺰدوﺟﺔ( ﺑﻌﺪ اﻻﺳﺒﺪال. ﺑﻌﺾ اﺮازاﺗﺎﻟﻌﺎﺮة ﻟﻠﺪود ﻜﻮن ﻣﺆھﻠﺔ ﻟﻺﺻﻼح وﻓﻘًﺎ ﺴﯿﺎﺳﺔ آﺑﻞ اﻟﻌﻟﻤﯿ. ﯾﻨُﺼﺢ اﻌﻤﻼء ﻓﻲ

ھﺬه اﻟﺤﺎت ﺑﯾﺎرة ﻠﺪ اﻟﺸاء أو أﺣﺪ ﺘﺎﺟﺮ آﻞ اﻟﺮﺳﯿﺔ.

ﺿﻤﺎن ﻗﻄﻊ اﻐﯿﺎر ﻺﺻﻼح – اﻷﺟﺰاء أو اﻟﻤﺘﺠﺎت اﻟﺘﻲ ﺗﺮھﺎ آي ﻣﺎﯿﻨﺰ: ﺗﻤﺘﻊ ﻀﻤﺎن إﻣﺎ ﻟﻤة ﺑﻘﯿﺔ اﻀﻤﺎن اﻷﺻﻠﻲ ﻟﻤﻨﺘ أو 90

- - ﺟﯿﻌﺎ ﻣﻌﻤﺪة و أﺻﻠﯿﺔ ﻣﻨﺂﺑﻞ. ﻓﻲ ﺣﺎﻻت اﻷﺿﺮار اﻟﻨﺎﺗﺠ ﻋﻦ اﻟﻮاﺋﻞ أو اﻟﺤﻮادث، ﯾﺴﺮي ﺿﻤﺎن ﻟﻤة 90 ﯾً

ﻮﻣًﺎ، أﯾﮭﻤ أطﻮل.

ﻋﻠﻰ اﻘﻄﻊ ﻓﻘﻂ، وﯾﻐﻄ ﻋﯿب اﻟﻨﺎﻋﺔ ﻓﻂ. ﺪ ﺗﻄﻠﺐ اﻤﺸﻜﻼت اﻟﻼﺣﻘﺔ إﺎدة ﻓوﻗﺪ ﯾﻤﻔﺮض رﺳم ﻋﻠ اﻟﺨﺪﺔ. ﺑﺠﺮد إﺪار

اﺳﺘﺒﺪال أو اﺳﺘﺮداد، ﺗﺼﺒ اﻟﻘﻄﻌ اﻟﻤﺴﺘﺪﻟﺔ أو اﻟﻤﺘﺮدة ﻣﻠًﺎ ي ﻣﺎﯿﻨﺰ، ﺑﯿﻨﺼﺒﺢ اﻟﻤﻨﺘ اﻟﺒﺪﯾ ﻣﻠﻜًﺎ ﻟﻠﻌﻤﯿﻞ. إﺻﻼﺣﺎت

اﻷﺿﺮاراﻟﻨﺎﺗﺠﺔ ﻋﻦ اﻟﺴﻮاﺋﻞ أو اﻟﺤادث، ﻘﻂ اﻟﻘﻄ اﻟﻤﺴﺒﺪﻟﺔ ﺗﺤﻤﻞ ﺿﻤﺎن ﻣﺤﺪود ﻟﻤﺪة 90 ﻮﻣًﺎ ﯾﻐﻄﯿﻮب اﻟﺼﻨﻋﺔ ﻓﻘﻂ. إذا ظﮭﺮت

ﻣﺸﻜﻼت إﺿﺎﻓﯿﺔ ﻓﻲ اﻟﮭﺎز ﺒﺐ ﺗﺄﺛﯿﺮات اﻷﺿﺮاراﻟﺴﺎﺑﻘ اﻟﻤﺴﺘﺮة )ﺜﻞ اﻟﺘﺂﻛ اﻟﻨﺎﺗﺞ ﻋﻦ اﻟﻌﺮض ﻟﻠﺴﺋﻞ(، ﯾﺠﺐ إﻋدة ﺗﻘﯿﯿﻢ اﻟﺠﮭﺎز

وﻗﺪ ﯾﺘﻢ ﺮض رﺳﻮم ﻓﺤﺺ أو ﺔ. ﺟﻤﯿﻊ اﺨﺪﺎت، ﺳﻮاء ﺎﻧﺖ ﺿﻤ اﻟﻤﺎن أو ﺧﺎرﺟﮫ، ﺳﺘُﻖ ﱠ دﻣﻮﻓﻘًﺎ رﺷدات وﺳﯿﺎﺎت ﺪﻣﺔ آﺑﻞ

اﻟﺮﺳﻤﯿﺔ اﻟﺨﺎﺻﺔ ﺎﻷھﻠﯿﺔ.

• ﻓﻲ ﺑﻌ اﻷﺣﯿﺎن، ﻗﺪ ﺗﻌﺠآﺑﻞ ﻋﻦ ﺗﻓﯿﺮ ﻣﻨﺘﺞ ﺪﻣﺔ ﻄﺎﺑﻖ ﻤﺎﻣًﺎ ﻨﺘﺞ اﻷﺻﻠﻲ اﻟﺬي ﺤﺘﺎج إﻟﻰ اﺳﺘﺪال. وﻓﻲ ھﺬه اﻟﺤﺎﻟﺔ، ﻗﺪ ﺗﻘﻮم

آﺑﻞ ﺑﺘﻠﯿﺔ اﻟﻄﻦ ﺧﻼلﺪﯾﻢ ﻣﻨﺞ ﺧﺪﻣﺔﺪﯾﻞ ﯾﻤﺘﻊ ﺑﻮظﺎﻒ ﻣﺴوﯾﺔ أو أﻋﻦ اﻟﻘﻌﺔ اﻷﺻﯿﺔ.

خيارات الإصلاح: ﻓ ﺣﺎﻟﺔ إﺻﻼح أﮭﺰة اﻵﯾﻔن، ﯾﻌﺘﻤ أﺳﻠﻮب اﻟﺨﺪﻣ اﻟﻘﯿﺳﻲ ﻋﻠﻰ إﺻﻼح اﻮﺣﺪة ﻧﻔﺴﮭ )Same Unit Repair(،

أي ﯾﺘﻢ إﺻﻼح اﺠﮭﺎز ﻋﻦ طﺮﻖ اﺳﺘﺒﺪاﻻﻟﻤﻮﻧﺎت اﻟﻤﻌﻄﻮﺔ ﻓﻘﻂ، دون اﺳﺘﺪال اﻟﺠﮭز ﺑﺎﻟﻜﺎﻣ. وﻻ ﯾﺘﻢ اﺳﺘﺒﺪال اﻟﮭﺎز ﻛﻠﯿًﺎ )Whole Unit

Replacement( إﻻ ﻓ ﺣﺎل ﻋﺪم إﻜﺎﻧﯿﺔ إﺮاء إﺻﻼح اﻮﺣﺪة ﻧﻔﺴﮭﺎ.ﺎﻟﻨﺴﺒﻟﺒﻌﺾ اﻔﺌﺎت ﻣﺜﻞ اﯾﺒﺎد، وﺎﻋﺔ آﺑﻞ، وﻠﻢ آﺑﻞ، وﻏﯿﺮھﺎ،

ﻓﺈن اﺳﺘﺒﺪال اﻟﺠﺎز ﺑﺎﻟﺎﻣﻞ ھ اﻟﺨﯿﺎر اﻟﺣﯿﺪ اﻤﺘﺎح وﻓًﺎ ﻟﺴﯿﺳﺎت اﻟﺨ اﻟﺳﻤﯿﺔ ﻟﺮﻛﺔ آﺑ. ﺑﻤﺠﺮدﺪﯾﻢ اﻟﺠﺎز ﻟﻺﺻﺣﻮاﻟﺘﺄﻛ ﻣﻦ

اﺳﺘﺤﻘﺎﻗﮫ ﻟﺨﺪﻣﺔ اﻟﻀﻤﺎن ﻣ آﻞ، ﺳﯿﻢ ﺗﻨﻔﯿ اﻹﺻح ﺣﺐ إرﺎدات آﺑﻞ، ﺳﻮاء ﻛن إﺻﻼح اﻟﻮﺣة ﻧﻔﮭﺎ أو اﺘﺒﺪال اﻟﺠﮭﺎز ﺑﺎﻟﻜﺎﻣﻞ،

وذﻟﻚ ﺣﺴ اﻟﺤﻟﺔ. وﻻ ﯾﻤﻦ ﺗﻠﺒﯿﺔطﻠﺒﺎتﺟﯿﻞ أو ﺗﺄﺧﯿﺮ اﻹﺻح ﺑﻨءًﻠﻰ رﻏﺒ اﻟﻤﯿﻞ.

إذ ﺗﺸﺘﺮط آﺑ ﺗﻌﯿﻞ ھﺬه اﻟﺨﺎﯿﺔ ﻗﺒ ﺑﺪء اﻟﺨﺪﺔ، و

• مسؤوليات العميل: ﺠﺐ إﯾﻘﺎف ﻣﯿة "اﻌﺜﻮر ﻠﻰ iPhone / iPad / Mac

ﯾﻤﻜﻦ اﻟﻀﻲﻲ اﻹﺻﻼح ﻣﺎ ﺘﻢ إﯾﻘﺎﮭﺎ.ﻗﺪ ﻄُﻠﺐ ﻣﻦ اﻌﻤﯿﻞ ﻘﺪﯾﻢ إﺛﺒﺎت ﺷاء ﺳﺎري ﺘﺄﯿﺪ اﻟﻤﻠﯿﺔ أو ﺎﻟ اﻟﻀﻤن. ﯾﻨُﺼﺢ ﺑﻌﻤﻞ

ﻧﺴﺔ اﺣﺘﯿطﯿ ﻣﻦ اﺒﯿﻧﺎت )ﻣﻞ اﺼﻮر، اﻟﺘﺒﯿﺎت، اﻤﻠﻔﺎت، واﻋﺪادات(، ﺣﯿﺚ إن آﯾﻤﺷﯿﻨﺰ ﻏﯿﺮ ﻣوﻟﺔ ﻋﻦ ﻓﺪان أي ﺑﯿﺎﻧت أو

ﺑﺮاﻣﺞ أو إﻋادات ﻣﺨﺼﺔ. ﻛﻤﺎ ﯾﺮُﺟﻰ ﺬف أو ﺄﻣﯿﻦ أيﻠﻮﻣﺎت ﺷﺨﺼﯿﺔ أوﺎﺳﺔ، وإزاﻟﺔ واﻗﯿﺎت اﻟﺸﺎﺷﺔ، اﻷﻄﯿﺔ، اﻟﻠﺼﺎت أو

أﯾﻤﻠﺤﻘﺎت ﻣﻦ طﺮف ﺛﺎﺚ، ﺣﯿ إن آيﯿﻨﺰ ﻏﯿ ﻣﺴﺆوﻟﺔ ﻋﻦ ﻓﺪاﮭﺎ أو ﺗﻔﮭ. أﺛﻨﺎء اﻟﺪﻣﺔ: ﻗﻄﻠ ﻋﻤﯿﺔ اﻹﻼح ﺴﺢ اﻟﺒﯿﺎﻧﺎت

أو اﺳﺘﺪال ﺑﻌﺾ اﻟﻤﻜﻮﺎت، وﻗﺪ ﯾﻢ ﻓﺘﺢ اﻟﺠﺎزﻷﻏﺮاض اﻟﺘﺸﺨﯿأو اﻹﺻﻼح. اﻟﺤﺎﻟﺔ اﻟﺘﻤﯿﻠﯿﺔ ﻟﺠﮭﺎز ﻗﺪ ﺗﺘﺄﺛﺮ إذا ﻛﺎن ﺑﮫ ﺿﺮر

ﻣﺴﺒﻖ. ﺑﺪ اﻟﺨﺪﻣﺔ: ﺳﯿﺘﻢ إﻋدة اﻟﺠﮭﺎز ﻨﻈﺎم ﺤﺪث وﺣﻟﺔ ﺿﺒ اﻟﻤﺼﻨﻊ، وﯾﻮن اﻟﻤﯿﻞ ﺴﺆوﻻً ﻋﻨﺎﺳﺘﻌدة ﺑﯿﻧﺎﺗﮫ وﺗﻄﺒﯿﻘﺎﮫ وﻣﺤﺘﻮاه

اﺸﺨﺼ. اﺳﺘﺮﺎع اﺒﯿﺎﻧﺎت أو إﻋﺎدةﺒﯿﺖ اﻟﺤﺘى ﻻ ﯾﺸﻤﻞ ﺿﻤﻦ اﻟﺨﻣﺔ. ل آي ﻣﺎﯿﻨﺰ ﻛ اﻟﺠﮭد اﻟﻤﻤﻜﻨﺔ ﻹﻼح اﻟﺠﮭﺎز وﻓﻘًﺎ

رﺷﺎدات آﺑﻼﺮﺳﯿﺔ. ﯾﺐ ﻋ اﻟﻌﯿﻞ إزاﻟ ﻛﻠﻤﺎت اﻟﻤﺮور اﻟﺨﺎﺻﺔ ﺎﻟﺠﮭﺎز ﻣﺴﺒﻘًﺎ، ﺣﯿﺚ ﻻ ﯾﻢ طﻠﺒﮭﺎ ﻣﻦ ﻗﺒﻞ اﻟﻔﺮﯾﻖ.

آي ماشينز غير مسؤولة عن: ﻘﺪان اﻟﺒﯿﺎﻧت: ﻻ ﺗﺘﻤّ آي ﻣﺎﯿﻨ أي ﻣﺴوﯿﺔ ﻋﻦ ﻓﻘﺪان أي ﯿﺎﻧﺎت ﺷﺨﺼﯿﺔ أﺛﻨﺎء اﻟﻔﺤﺺ أو

اﻹﺻﻼح أو ﻧﻘﻞ اﺒﯿﺎﻧﺎت، ﺘﻰ ﻨﺪ اﺳﺘﺨﺪام وﺣﺪةﯾﻦ ﺧﺎرﺟﯿﺔ. اﻹﻛﺴﺴﻮارات: ﻻ ﺗﺸﻤ اﻟﻤﺴﺆوﯿﺔ ﻠﻒ أو ﻓﻘﺪان اﻏﻄﯿ، واﻗﯿﺎت

اﻟﺸﺎﺷﺔ، اﻟﻤﻠﺼﻘﺎت، أو أي ﻣﺤﻘﺎت أﺧﺮى ﺗﻢ ﺗﺮﻛﯿﮭﺎ ﻦ ﻗﺒﻞ اﻟﻤﺴﺘﺨﺪم. اﻷﺿﺮار ﯿﺮ اﻟﻈﺎھﺮة: ﻣﺜﻼﺸﻘﻮق اﺪاﻠﯿ، اﻟﺨﺪوش اﻟﺒﺴﯿﻄﺔ،

اﻷﺿﺮار اﻨﺎﺗ اﻟﺴﻮاﺋﻞ، أو آﺛﺎر اﻟﻐﻂ اﻟﺘﻲ ﻗﺪ ﻈﮭﺮ أﻨﺎء اﻟﻔﺺ. ﺣﻟﺔ اﻟﮭﺎز ﻌﺪ رﻓﺾ اﻹﺻﻼح: ﻲ ﺣﺎل رﺾ إﺻﻼح

اﺠﮭﺎز اﺘﻀﺮرﺑﺴﺒﺐ اﻟﺴاﺋﻞ أو اﻟﺤﻮادث، ُﺎد اﻟﺠﮭز ﺑﺤﺎﻟ ﻣﺨﺘﻠﺔ دون ﺤﻤّأي ﺴﺆوﻟﯿﺔ. اﻹﺻﺣﺎت ﻏﯿﺮ اﻟﻤﻌﺘﻤﺪة: ﻻ ﺗﺘﺤﻤّﻞ

آي ﻣﺎﺷﯿﻨﺰ ﺴﺆوﻟﯿﺔ اﻷﺿﺮار اﻟﻨﺎﺠﺔ ﻦ إﻼﺣﺎت أو ﺗﻌﺪﯾﺗﺴﺎﻘﺔ ﻏﯿﺮ ﻣﺮﺧﺼّ. وﻗﺪ ﯾﺮض رﺳﻮم إﺿﺎﻓﯿﺔ ﺣﺘﻰ إن ﺎن اﻟﺠﺎز

ﺿﻤ اﻟﻀﻤﺎن. وإذا رﻓ اﻤﯿﻞ اﻹﺻح، ﯾﻌُﺎد اﻟﮭﺎز ﻛﻤﺎ ھﻮ دون ﺗﻌﺪﻞ. اﻟﺨﺎﺋﺮ اﻟﺠﺎرﯾﺔ أو اﻟﻤﻟﯿﺔ: آي ﻣﺎﯿﻨﺰﻏﯿﺮ ﻣﺴﺆوﻟ ﻋﻦ

أي ﺧﺴﺎﺋ ﻣﺎﻟﯿﺔ، أو ﻓﻘﺪان ﻟﻸرﺎح، أو اﻧﻘﺎع ﻓﻲ اﻷﻋﺎل، أو ﺗﻀﺮر ﻟﻠﺴﻤﻼل ﻓﺘﺮة اﻟﺨﺪﺔ.

• رسوم الفحص والإصلاح: رم اﻟﺘﯿﺺ ﺗﺘﺮاوح ﻣ 1.1 إﻟﻰ 6 د.بﻛﺴﺴﻮارات، و11 د.ب ﻷﺰة iOS، و22 د.ب ﻷﺟﮭة

Mac وﻏﯿﺮھﺎ. ﻲ ﺣﺎل اﻛﺘﺸﺎف ﺗﺞ ﻦ اﻟﺴﻮاﺋﻸو إﻼﺣت ﻏﯿﺮ ﻣﺘﻤﺪة، ﻗﺪ ﺗﺗﻔﻊ اﻟﺮﺳم إﻟﻰ 44 د.ب. ﺗﺒﺪأ ﺧﺪﻣت ﻧﺴﺦ اﻟﺒﯿﻧﺎت

اﻻﺣﺘﯿﺎطﯿﺔ ﻣ 22 د.ب وﺗﺘﻠﻒ ﺑﺴﺐ ﺣﻢ اﻟﺒﯿﺎﻧﺎت. ﺎﻟﺴﺒﺔ ﻟﻠﻄﻠﺎت اﻟﻤﺆﺪة، ﯾﻄُﻠﺐ دﻓﻊ 50٪ﻦ ﻗﯿﻤﺔ اﻌﺮض ﻣﻘً، وﻜﻦ اﻹﻟﻐﺎء

أو اﺳﺮداد اﻟﺒﻠﻎ ﺑﻌﺪ ﺪء اﺻﻼح. ﻓ ﺣﺎﻻت "ﻋﺪم وﺟﻮد ﺸﻜﻠﺔ" )NTF(، أي ﻨﺪﻣ ﯾﺠﺘﺎز اﻟﺠﮭﺎز ﺟﯿﻊ اﻟﻔﺤﺻﺎت وﻻ ﺗﻈﮭﺮ أﻋﺎل

ﻲ اﺘﺎدأو ﺗﻌﺬّر ﺗﻜﺮار اﻟﻤﺸﻜﻠﺔ دااﻟﻤﺨﺘﺒﺮ، ﻌُﺒﺮ أن اﻟﺨﻞ ﻧﺎﺞ ﻋﻦ اﻟﻨﺎم أو اﻹﻋﺪادات أو اﻻﺘﺨﺪام، وﻻ ﯾﺘﻄ إﺻﻼح ﻣﺎدي )ﻣﻞ:

ﺗﻌرض اﻟﺘﻄﯿﻘﺎت، ﻠﻒ ﻧﻈم iOS، أو ﺑﺮاﻣﺞ ﺗﻢ ﺗﺜﺒﯿﺘﮭﺎﻣﺒﻞ اﻟﻤﺴﺘﺪم(. ﯾﺸﻤﻞ ذﻟﻚ إﻋدة ﺗﺜﯿﺖ iOS أو macOS، إﻋﺪاد اﻟﻨﻈم، أو

ﻣﺸﻜﻼت ﺎﺗﺔ ﻋﻦ ﺗﻄﺒﯿﻘﺎت ﻣﻦ ﺟﺎت ﺧﺎرﺟﯿﺔ. إذا ﺗﯿﻦ أن اﻟﺸﻜﻠﺔ ﺎﺗﺠﺔ ﻋﻦ ﺑﺮاﻣﺞ ﻏﯿﺮ ﻣﻌﺘﻤﺪة أوﺴﺮ ﺣﺎﯾ )Jailbreak( أو ﻌﺪﯾﻼت

ﻏﯿﺮ رﻤﯿﺔ، ﻓﻼ ﯾﻐُﻄﻰ اﻹﺻﻼح ﺿﻦ اﻟﻀﻤن. ﻛ أﻧﮫ ﻲ ﺣﺎل اﻛﺘﺸف ﺸﻜﻠ )ﺳﻮاء ﻣﺸﻤﻮﺔ أو ﻏﯿﺮ ﺸﻤﻟﺔ ﺑﺎﻀﻤﺎن( ورﻓﺾ

اﻟﻌﻤﯿﻞ ﺘﺎﻌﺔاﻹﺻﻼح، ﻓﺴﯿُﻌﺎد اﺠﮭﺎزﺎ ھ دون أي اﻟﺰام إﺿﺎﻓﻲ ﻣﻦ آي ﺎﺷﯿﻨﺰ.

• قيود تقديم المطالبات: ﺣﺎلم اﺳﺘﻼم اﻟﺠﮭز ﺧﻼل 30 ﻣًﺎ ﻣﻦ ﺗﺎرﺦ إﻛﻤﺎل اﻹﺻﻼح، أو ﺧﻼل 90 ﯾﻮﻣًﺎ ﻣﻦ ﺗﺎرﯾﺦ اﻻﺳﺘﻼم،

ﻌﺘﺒﺮ اﻟﺠﮭﺎز ﻣﺘﺮوﻛًﺎ وﺗﺤﺘﻆ آي ﺎﺷﯿﻨﺰ ﺎﻟﺤﻖ ﻓﯿﺎﺘﺨﻠﺺ ﻨﮫ أو إﻋﺎدة اﺳﺘﺨاﮫ دون إﺷﻌﺎر إﺿﺎﻓﻲ.

المعلومات الشخصية والموافقة: اﻤﻌﻠﻣﺎت اﻟﺸﺨﯿﺔ اﻟﻠﻮﺑﺔ أدﻧﺎه )اﻻﻢ، اﻟﻌﻨان، رﻗﻢ اﺎﺗﻒ، وﻋﻨﻮان اﻟﺒﺮﯾﺪ اﻹﻟﻜﺘﺮوﻧ(

ﺿﺮورﯾﺔ ﻟﻤﺘﺎﺑﻌﺔ طﺐ اﺨﺪﻣﺔ. ﻲ ﺣﺎل ﻛﺎﻧﺖ اﻟﺨﺪﺔﻣﻠﻮﺑﺔ ﺑﻮﺟﺐ اﺘﺰام ﻣﻦ طﺮف ﺎﻟﺚ، ﻓﺴﯿﻣﺸﺎرﻛﺔ ھه اﻤﻌﻠﻮﻣﺎت ﻣﻊ ذﻟﻚ

اﻟﻄﺮف ﻟﻐﺮض اﻟﺘﺤﻘ وﺿﻤﺎن اﻟﺠﻮدة، ﺑﻤﺎ ﻓﻲ ذﻟﻚ ﺗﺄﻛﯿﺪ ﺗﺎﺻﯿﻞ اﺨﺪﻣﺔ وإرﺳﺎل اﺘﺒﯿﺎن رﺿﺎ اﻟﻤﻼء.وﺑﻤﺠﺮد اﻟﺘﻮﻗﯿ أدﻧﺎه، ﻓﺈﻧ ﺗﻤﻨﺢ

ﻣﻮاﻓﻘﻚ ﻋﻰ ھﺬا اﻨﻘﻞ واﺳﺘﺨﺪام اﻟﻤﻌﻠﻮﻣﺎت ﻣﻦ ﻗﺒﻞ اﻟﻄف اﻟﺎﻟﺚ ﻟﮭا اﻟﻐض. ﻤﯿ اﻟﻤﺮاﺳﻼت اﻟﺮﺳﻤﯿﺔ ﯿﺘﻢ إرﺳﺎﻟﺎ إﻰ ﻋﻨﻮان

اﻟﺒﺮﯾﺪاﻹﻟﻜﺘﺮوﻧﻲ اﻟي ﺗﻢ ﺗﺪﯾﮫ أﺛﺎء ﺗﺴﺠﯿﻞ اﻟﻄﻠﺐ.

ﺘﻼم ﺟﺎزك ﺪ اﻹﺻﻼحو ﻓﻲ ﺣل ﺪم إﺻﺣﮫ(، ﯾﺠﺐ ﺗﺪﯾﻢ ﺨﺔ أﺻﯿﺔ ﻦ ﻧﻮذج أ اﻟﺨﺪﺔ )ﺴﺨﺔ ورﻗﯿﺔ(.

إقرار: ﻣﻦ ﻼل اﻟﻮاﻓﻘﺔ ﻋﻠﻰ أﻣﺮ إﺻﻼح اﻟﺨﺪﻣﺔ، ﻓﺈﻧﻚ ﺗاﻓﻖ ﻠﻰ ﻤﯿﻊ اﺸﺮوط واﻷﺣﻜﺎم اﻟﻤﺬﻮرة أﻋﻼه. ﻛﻤﺎ ﺗﺘﻤﻞ اﻟﻤوﻟﯿﺔ

أي رﻮم ﺸﺨﯿﺺ أو ﺧﺪﺔ ﻓ ﺣﺎل ﺒﯿّﻦ أﻧﺎﺠﮭز ﻻ ﯾﺤﻮي ﻋﻠﻰ أي ﻣﺸ، أو ﻏﯿﺮ ھﻞ ﻺﺻﻼح ﺿﻦ اﻟﻤﺎن، أو ﯿﺮ ﻗﺑﻞ

ﻟﻺﺻﻼح. وﺗﻘُﺄن آي ﻣﺷﯿﻨﺰ ﻏﯿﺮ ﻣﺴوﻟﺔ ﻋﻦ أي ﺗﻐﯿﯿﺮات ﻓﻲ اﺳﻌر ﻧﺎﺗﺠﺔ ﻋﻦ ﺗﻌﯾﻼت ﺿﺮﺒﺔاﻘﯿﻤﺔ اﻤﻀﻓﺔ أو أي ﺗﻐﯿﯿﺮات

ﻨﻈﯿﻤﯿﺔ ﺎدرة ﮭﺎز اﻀﺮاﺋﺐ اﻟﻮطﻨﻲ )NBR( ﻤﻠﻜﺔ اﻟﺒﺤﺮﯾﻦ.

تصريح العميل: ﺑﻤﺠﺮد ﺗﻘﺪﯾﻢ ﺟﮭﺎزك ﻟﻠﺨﺪﻣﺔ، ﻓﺈﻧﻚ ﺗﺆﻛﺪ أﻧﻚ ﻗﺪ ﻗﺮأت وﻓﮭﻤﺖ وواﻓﻘﺖ ﻋﻠﻰ ھﺬه

اﻟﺸﺮوط واﻷﺣﻜﺎم، وﻛﺬﻟﻚ اﻟﺸﺮوط اﻟﻤﻄﺒﻮﻋﺔ ﻋﻠﻰ اﻟﺠﮭﺔ اﻟﺨﻠﻔﯿﺔ ﻣﻦ ﻧﻤﻮذج اﻟﺨﺪﻣﺔ. ﻛﻤﺎ ﺗﺆﻛﺪ أن ﺟﻤﯿﻊ

اﻟﻤﻌﻠﻮﻣﺎت اﻟﺸﺨﺼﯿﺔ اﻟﺘﻲ ﻗﺪﻣﺘﮭﺎ ﺻﺤﯿﺤﺔ وﻛﺎﻣﻠﺔ. ﺑﺎﻹﺿﺎﻓﺔ إﻟﻰ ذﻟﻚ، ﻓﺈﻧﻚ ﺗﻮاﻓﻖ ﻋﻠﻰ دﻓﻊ ﺟﻤﯿﻊ اﻟﺮﺳﻮم

اﻟﻤﻄﺒﻘﺔ ﻋﻠﻰ ﺧﺪﻣﺎت اﻟﻔﺤﺺ واﻹﺻﻼح ﻛﻤﺎ ھﻮ ﻣﻮﺿﺢ أﻋﻼه وﻓﻲ ﻧﻤﻮذج طﻠﺐ اﻟﺨﺪﻣﺔ.